Refund policy

RETURN AND REFUND POLICY

Effective date: September 19, 2026

This policy applies to physical products sold directly by Gather and Glow Club LLC. Event tickets remain governed by the Refunds and Cancellations Policy at https://gatherandglowclub.com/refunds/.

FINAL SALE

All physical-product sales are final. We do not accept returns or exchanges for change of mind, fit, color, or preference. Do not send merchandise back without first contacting help@gatherandglowclub.com and receiving instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, or materially different from what you ordered, contact us within 7 calendar days of delivery with the order number and clear photos of the item and packaging. If we confirm that the item was damaged, defective, or incorrect, Gather and Glow will cover the reasonable return-shipping cost and offer an appropriate replacement or refund. We will also cover delivery of an approved replacement, or refund the original shipping charge if you choose a refund.

This final-sale policy does not limit any rights that cannot be excluded under applicable law.

REFUND TIMING

For an approved damaged, defective, or incorrect-item claim, we may provide a replacement or issue a refund. If we require the item to be returned, we will provide instructions and inspect it after it arrives. Approved refunds are issued to the original payment method through Shopify. Processing time after issuance depends on the payment provider and financial institution.

CONTACT

Gather and Glow Club LLC
Customer-service email: help@gatherandglowclub.com
Mailing address: 9095 East Tanque Verde Road, St. 171 PMB 346, Tucson, AZ 85749